Design for crowds

Krystal D'Costa writes on The Story of Grand Central Station and the Taming of the Crowd for Scientific American.

Each of these changes was meant to remind the people that they were indeed individuals despite their place in the Crowd, and as individuals they still had social roles and responsibilities to fulfill. Moreover, these changes synchronized the Crowd by putting people through the same paces at the same points. But perhaps the most significant change would come from the architectural firm Warren and Wetmore. A deadly collision in 1902 preceded public demand for an even safer, more accessible terminal. Warren and Wetmore won the bid for reconstruction, and the plan they produced included galleries, which added yet another transition area but, more importantly, rendered the Crowd into a spectacle.